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Frequently asked questions F.A.Q.

Do I need to register to place an order?

Shopping on the site as a guest is currently not possible. Registering at www.brand-ok.com is easy and fast.

How to order online?

Choose the products
 
 
 
 
Using the menu at the top, browse the product categories. If you know the name of the product you are looking for, you can use the search engine at the top right of the screen.
 
 
 
 
When you find the product you like, add it to the cart by clicking the "BUY" button
 
 
 
 
Shopping cart
 
When adding products to the cart, you need to click on the "CART" button at the top right of the site. To be redirected to the page of your shopping cart, where you have the opportunity to view the list of selected products, update the quantity, or remove one or more products.
 
 
 
 
Order
 
Once you are ready with your choice of products and you have adjusted everything in your cart, follow the "ORDER" button.

How do I receive an order confirmation?

After finalizing the order, you will automatically receive an email confirming the purchase.

What is the method of payment?

Payment for the products is made in the following ways:
 
With a bank card when finalizing the order. If you pay with a bank card when finalizing the order, you can use the following cards: Visa, MasterCard and Maestro.
 
Резултат от изображение за виза с логоРезултат от изображение за лого на maestro
 
Cash on receipt of products (cash on delivery only for Bulgaria)
 
 
With the PayPal platformРезултат от изображение за лого на paypal
 
 
 
 
With Satoshi / Bitcoin (Each Bitcoin can be divided into smaller parts - satoshi. 100,000,000 satoshi = 1 Bitcoin) - only on site in Brand OK'zion store Резултат от изображение за лого на биткойн
 
 
 
/ Varna 9000, 16 Baba Rada Str., behind Hotel BLACK SEA /
 
 
 
 
By bank transfer, only by prior arrangement

How much time do I have to receive my shipment from the courier company?

Works with Speedy for the country and Europe.
 
For all shipments delivered with the courier company Speedy, we guarantee receipt within 7 working days for delivery of the shipment to the recipient.

How will I receive the products and how much does their delivery cost?

On the day of the order you will receive a confirmation email containing the order number as well as the name and phone number of the courier.
 
Delivery to an address for orders over BGN 100. Delivery is free for Bulgaria.
Delivery to an address for orders under BGN 300 or 150 Euro. Delivery is free for Europe.

Confused invoicing data? What to do?

If after you have registered your order you have found that the entered data is incorrect and you want to change it in any way (company, phone or name) you only need to contact us on the specified phone number or on the contact form. It is important to know that an invoice change can be made if the order is invoiced within 15 days.

How do I reset my password?

All you have to do is enter the email address in the first step of logging in to your account.
 
 
When it says "Input data is wrong" you should enter correct data. If you have forgotten your password, we may send a new password to the specified email address.
 
Follows: "Do you want us to send a new password" to: mymail@mail.com?
 
Enter the number below:   Въведете числото
 
 
The moment you click, we'll send you an automated email with instructions on how to reset the password you entered in the first step.

Can I order outside Bulgaria?

Orders placed on www.brand-ok.com are executed only in the territory of the European Union.

Can I order a product over the phone?

Orders can be made only online, but by phone +359886023024 you can contact a consultant of Brand OK'zion, who will help you with every step of the order.

Can I return the ordered products?

According to our "General Terms and Conditions", ordered products can be returned in the condition in which they were received (without traces of use, with all labels and accompanying documents), within 7 days from the date of receipt, without giving an explanation and without restrictions on the services of a courier.
 
To read the details, please visit the link: Return Terms
 
 
 
 
For more information Phone. +359886023024

Can I replace an ordered product?

Unfortunately, ordered products cannot be replaced with others.

In case you find the answers listed above not helpful, please do not hesitate to contact us.