General terms of use

This Document represents the general terms and conditions of use of, which govern the rules for the use of, including the conclusion of a contract of sale with a merchant from this e-shop.
2.1. SIIL Ltd. is a company with registered office and address of management Varna 9000, Odessos District, 19 Sava Dobroplodni Str., With UIC 148133869.
2.2. SEIL Ltd. administers the Brand OK'zion store, as well as the e-shop, in the form of the website
For brevity below it will be called "" or "Brand OK'zion"
2.3. You can contact us at the above address, by phone +359 886 023024 or by e-mail at Contact telephones are paid. Fees depend on your tariff plan.
3.1. Client - any natural person aged 18 or over, legal entity or other legal entity that meets one or more of the following conditions:
3.1.1. receives access to the Content through the means of communication provided by (electronically, by telephone, etc.) or under an existing contract for use with and which has stated the creation and use of an Account;
3.1.2. has registered with and which, by completing the process of creating an Account, has given its consent to certain clauses in the General Terms and Conditions section of;
3.1.3. after creating his account in, places an order and concludes a distance sales contract through for e-commerce with Brand OK'zion.
3.2 Seller - Brand OK'zion, offering goods or services at
3.3. Website - the e-shop hosted on the web address
3.4. Account - section, formed by email address and password, which allows the Buyer to send an Order and which contains information about the Client and the history of some of his actions in (Orders, tax invoices, etc.) ). The Client is responsible for all information entered in the Account to be correct, complete and up to date.
3.5. Order - an electronic document representing a form of communication between Brand OK'zion and the Customer, through which the Customer declares to the Seller, through, his desire to purchase Goods or Services.
3.6. Product (s) or Service (s) - any product or service located on, including the products and services mentioned in the Order, which are provided by the Seller as a result of a contract.
3.7. Campaign - any advertising message aimed at promoting, or certain Goods and / or Services offered in limited availability, unless the commercial message explicitly states otherwise, for a certain period of time specified by the Seller .
3.8. Agreement - represents the contract concluded at a distance between the Seller and the Client for purchase and sale of Goods and / or Services through, based on and an integral part of which are the present general terms of use of
3.9. Contents:
all information on that is accessible through an Internet connection and the use of a device that has an Internet connection;
the content of any message from the Client to and / or the Seller, sent by electronic means and / or any other available means of communication;
any information provided, in any way, by an employee / associate of and / or another Seller to the Client by electronic or other means for its remote transmission;
the information of the Platform related to the Goods and / or the Services and / or the applied tariffs by the Seller in a certain period of time;
data about the Seller of the Platform.
3.10. Commercial messages - any type of message sent through electronic communication channels (such as e-mail, SMS, mobile / web push, etc.), containing general and thematic information, information about similar or suitable products to be purchased, information about offers or promotions, information about the Goods and Services added in the "Account / My Cart" section or in the "Account" section, as well as other commercial communications such as market and consumer research.
3.11. Transaction - the action by the refund of the amount paid by the Buyer as a result of cancellation, termination, refusal or non-conclusion of a contract of sale through, carried out by the method of payment (If necessary, return the amount paid with
map. The amount will only be refunded on the card with which it was paid.)
3.12. Specifications - all characteristics and / or descriptions of the Goods and Services as specified in their description.
3.13. Answer - written information that is passed to the Customer who asked a question at
3.14. "Payment" - at Customers can make a payment by debit or credit card online. Payment by cash on delivery
4.1. The General Terms and Conditions of Brand OK'zion bind all Customers of
4.2. Any use of the Platform means that you have (a) carefully read the general conditions for its use and (b) have agreed to abide by them unconditionally.
4.3. Brand OK'zion reserves the right to update and amend the General Terms and Conditions of periodically to reflect any changes in the way the Site operates and the terms or any changes to legal requirements. The document may be opposed to the Clients from the moment it is published on In case of such a change, we will publish on the amended version of the Document, therefore we ask you to periodically check the content of this Document. The general terms and conditions that were in force at the time of concluding the distance contract between the Client and the Seller shall be applied to each transaction through the Platform.
4.4. If any of the provisions of these general terms and conditions of use of prove to be invalid or inapplicable, regardless of the reason for this, this does not entail the invalidity or inapplicability of the other provisions.
4.5. Brand OK'zion makes every effort to maintain the accuracy of the information presented on the Platform. However, given the possible technical errors or omissions in this information, eMAG clarifies that the images of the products are illustrative and indicative, respectively the delivered products may differ from the images.
4.6. Due to the limited space and consistent structure of the information, product descriptions may sometimes be incomplete. However, from Brand OK'zion we strive to provide the most relevant and important information.
4.7. All goods, including those in promotion / discount, are sold and delivered until the quantities are exhausted, even if this is not explicitly stated in
4.8. may contain links to other sites. Brand OK'zion is not responsible for the privacy policies of websites that it does not administer, as well as for other information contained therein.
5.1. The Client declares his desire to order and buy a Product and / or Service through the Platform by placing an Order electronically or by telephone and which is registered by himself or by an employee of Brand OK'zion on his behalf.
5.2. Brand OK'zion will send a notification to the Client for registration of the Order in its system, which does not make sense to accept, confirm or undertake to fulfill it. This notification Brand OK'zion makes electronically (email) or by phone.
5.3. Therefore, the Seller has the right not to deliver part or all of the Goods or not to perform part or all of the Services of the Order for various objective reasons, including but not limited to the exhaustion of their stock. In all cases, Brand OK'zion notifies the Customer by email or telephone. In this situation, the sole responsibility of the Seller is to return any pre-received price of the Goods or Services.
5.4. The distance sales contract between the Seller and the Customer is considered concluded at the time of receipt by the Customer of his e-mail and / or SMS sent to his phone to notify that the Goods from the Order are ready for shipment or the Service can be provided. Such message contains a notification that the customer will be additionally notified by a courier of the exact date of delivery.
5.5. The contract of sale concluded between the Client and the Seller consists of these general terms and conditions and any additional agreements between the Seller and the Client.
6.1. Access to for the purpose of order registration is allowed to each Client.
6.2. Brand OK'zion reserves the right in its sole discretion to restrict Client's access to the execution of an Order and / or to any of the possible payment methods if the Client abuses his rights in any way and this is to the detriment of Brand OK ' zion or third party. In this situation, the Client has the right to contact the Customer Relations Department of Brand OK'zion to be informed about the reasons that led to the application of the above measures. In these cases, Brand OK'zion is not liable for any damages that the Customer has suffered or may suffer as a result of this action.
6.3. The customer has the right to publish opinions about Goods and / or Services, as well as to contact Brand OK'zion at the addresses indicated in the "contacts" section of Posts or messages that contain obscene words or inappropriate vocabulary will be removed from
6.4. Communication with the Seller can be done through direct contact with him or at the addresses indicated on the Platform in the "Contact" section.
6.5. Brand OK'zion may publish advertising or promotional
information about the Goods and / or the Services and / or about the promotions offered by him on, for a certain period of time.
6.6. All prices of the Goods and / or Services of are final, announced in BGN (BGN) including VAT and all other taxes or fees required by law.
6.7. In the case of online or bank payments, the Seller shall not be liable for any costs in connection with fees, commissions or other additional payments made by the Customer or his bank in connection with the transaction itself, and in the cases of currency exchange applied by the bank that issued the card to the client in the cases where the currency is different from BGN. Therefore, Brand OK'zion recommends that its customers consult their bank for any additional fees that may be charged to them for online payments or those through a bank.
6.8. In case of a method of payment chosen by the Client for a placed order: "payment upon delivery" (performed and designated respectively as "cash on delivery" or any other type of payment method permitted by law under a contract concluded online / remotely), accepted by Brand OK'zion, Brand OK'zion charges for each separately ordered order with such a method of payment a fee for the processing of such type of payment, in order to cover the costs of processing payments upon delivery. This fee is charged for orders for products offered by Brand OK'zion. At the beginning and immediately before the completion of the order, the Customer will be notified of the fee due for payment processing upon delivery of products offered by Brand OK'zion. Brand OK'zion does not charge a fee for online payments through the website, online with a bank card or other payment instruments related to cards, as well as for payment services to which Regulation (EU) № 260 / 2012 of the European Parliament and of the Council of 14 March 2012 laying down technical and business requirements for credit transfers and direct debits in euro and amending Regulation (EC) (924/2009 (OB, L 94/22 of 30 March 2012).
7.1. Content as defined in the Definitions chapter, including but not limited to logos, any graphics or inscriptions, trade symbols, dynamic symbols, texts and / or multimedia content of the Platform, is the exclusive property of Brand OK'zion.
7.2. Brand OK'zion owns and retains all intellectual property rights in any way related to the Platform, whether its own or obtained through contractual licenses or in any other lawful manner.
7.3. Nothing in the distance agreement concluded between Brand OK'zion and the Client will be considered as permission by Brand OK'zion to copy, distribute, publish, provide to third parties, change in any way any part of the Content, including but not limited to the content of trademarks, logos, multimedia content of or descriptions of Products or Services, including by introducing any content external to, the removal of signs denoting Brand OK'zion's ownership of the Content. The Client is not entitled to transfer, sell, distribute materials created by reproducing (copying), modifying or publishing the Content, except with the express consent of Brand OK'zion.
7.4. The Client may copy, transfer and / or use the Content only for personal non-commercial purposes and only in cases where this does not contradict the provisions of this chapter of this Document.
7.5. The Client has the right to use the Content for commercial purposes only if he has received the written consent of Brand OK'zion for this and only for the part of the Content, in the manner and to the extent of its use, and within the time limits for which it consent is given explicitly. Any subsequent or different use of the Content will be considered a breach of this agreement between Brand OK'zion and the Client and a breach of the intellectual property rights of Brand OK'zion, which has the right to seek the Client's liability for this.
7.6. The mere sending to the Customer or reference to the Content or parts thereof by Brand OK'zion will not be considered as consent by Brand OK'zion to allow the Customer to use the Content or parts thereof for their own purposes other than personal its needs, regardless of the means of communication used by Brand OK'zion.
7.7. Any use of the Content for purposes other than those expressly permitted in these general terms and conditions or in any other express written consent given by Brand OK'zion is prohibited.
8.1. The Customer can place orders on by adding the desired Goods and / or Services to My shopping cart by following the steps
they specified in to complete and submit the relevant Order.
8.2. Any Goods and / or Services added to My Cart can be purchased, if available. Adding a Product and / or Service to My Cart without the Order being completed does not result in the registration of the order and the automatic saving of the Product / Service.
8.3. The Client undertakes and is responsible for all data provided to Brand OK'zion in connection with the Order to be true, complete and accurate as of the date of sending the order.
8.4. By sending the order, the Client allows Brand OK'zion to contact him in any possible way, when this is necessary in connection with the order or the concluded Contract.
8.5. The Seller has the right to refuse to fulfill (cancel) the Order made by the Client, for which he should notify the Client. Cancellation of the order does not entail any liability or subsequent obligation of either party to the other in connection with it and accordingly neither of them has the right to seek compensation from the other for its cancellation in the following cases:
• non-acceptance by the issuing bank of the Client of the transaction for online payment;
• carrying out the money transaction, which does not lead to the receipt of funds on the Seller's account for online payments
• the data provided by the Client in are incomplete and / or incorrect.
8.6. The Customer exercises his right to withdraw from the contract concluded at a distance within the period provided by the respective Seller, which may not be shorter than the statutory. This period starts from the date of concluding the Service Agreement and from the date of receipt of the purchased Goods by the Customer or a third party. The Client can contact in connection with his withdrawal from the contract concluded remotely with Brand OK'zion HERE or on the phones listed on the Site. The Customer may also return the Goods (s) by sending an email to, more details in the Return Terms.
8.7. The Seller undertakes to refund the paid price of the Contract concluded at a distance, from which the Buyer has given up within 14 (fourteen) days from the date on which he received proof from the Customer that the latter has returned the respective Goods. The amount will be refunded as follows without incurring any additional costs for the Buyer using the same means of payment used by the Buyer in the initial transaction.
8.8. The Seller has the right to delay the refund in cases of withdrawal from the Contract until the receipt of the sold Goods or until receipt of proof that they were sent, in case he did not offer to take the Goods himself, whichever occurs first. early.
9.1. The Customer agrees that by providing any personal or other personal data to Brand OK'zion, he agrees that they may be used by the latter for the following purposes by Brand OK'zion:
maintaining the Client's account, including registration of orders, sending of ordered products, implementation of the ordered services, invoicing, resolving disputes with Clients regarding their Orders or consideration of their requests;
sending Commercial messages, periodic notifications by e-mail or via SMS;
conducting market research, tracking and monitoring sales and customer / consumer behavior.
9.2. The Customer agrees to provide Brand OK'zion with unlimited access and volume on any materials and information that it sends to the Seller through or in connection with, regardless of whether it has placed an Order and made a transaction through brand-ok. com. Brand OK'zion reserves the right to use, reproduce, publish, modify, transmit and distribute this information or materials. Customer expressly agrees that Brand OK'zion is free to use and process for its own purposes the ideas, concepts or know-how provided by Customer in any way through or in connection with or actions / the inactions that the Client has committed through or in connection with Brand OK'zion has no obligation to keep the information thus obtained confidential, insofar as this is not required by applicable law.
9.3. By providing his data to (including e-mail address), the Customer gives his explicit consent to be contacted by Brand OK'zion or third parties who are couriers, Marketplace merchants, Brand OK'zion partners and suppliers of marketing services, state, municipal or non-governmental agencies or companies in the field of insurance or financial services, where provided by the specific legislation, as well as other companies with which Brand OK'zion may develop joint programs for offering the Goods and / or Market Services, etc.
10.1. The moment the Client creates an account in the Platform, he has the opportunity to express his consent to receive
is on Tarogovski Communications.
10.2. The Client may withdraw his consent given to the Seller to receive Commercial Messages, which he may refuse at any time by changing the settings in his Account or by contacting the Seller.
10.3. Refusal to receive Commercial Messages does not mean automatic withdrawal of consent to enter into this agreement.
10.4. After adding Goods or Services in the following section of the Account:
10.4.1. "My cart", the Seller will notify the Buyer / User about:
• Change in the price of the Goods or Services in the "My Cart" section
• Recommendations for Goods similar to those added in the "My Cart" section
• Availability of Goods in the "My Cart" section
10.5. After purchasing a Product or Service, Brand OK'zion will send the Customer commercial messages regarding:
• Offers for Goods or Services recommended for use with the purchased Goods or Service
The Client may unsubscribe at any time from the receipt of Commercial Communications in accordance with Art. 10.2 above by clicking on the unsubscribe link posted in commercial communications received by Brand OK'zion or by contacting Brand OK'zion for this purpose.
In addition, we may use your data for market and consumer research. We do not use data collected in the context of market and consumer research for advertising purposes. Detailed information (especially regarding the evaluation of your publications) can be found in the context of the relevant study or at the place where you make your publications. Your responses to user surveys are not sent to third parties or published. You may object to the use of your market research data at any time free of charge by clicking on the unsubscribe link posted in each message or by contacting Brand OK'zion.
11.1. The prices of the Goods and Services announced in are final and include VAT, as well as all other taxes and fees provided for in the current Bulgarian legislation.
11.2. The price, the method of payment and the term for payment when issuing invoices are specified in each Order. Orders for products offered by Brand OK'zion worth over BGN 1,000 will not be able to be paid upon delivery, but should be paid in advance by bank transfer or by bank card.
11.3. The client is obliged to provide all the necessary information for the issuance of the invoice in accordance with the current Bulgarian legislation.
11.4. The Seller will issue to the Client an invoice for the ordered and delivered Goods / provided Services based on the information provided by the Client.
11.5. Brand OK'zion issues an invoice for each payment under an Order through which the Customer has purchased a Product and / or Service offered on by Brand OK'zion. The customer agrees to receive such an invoice electronically by email.
11.6. In order to correctly compile the invoice for the respective Order, the Customer / User is obliged to constantly update the data in his account. He is obliged to review the information specified in the relevant Order to ensure that it is complete, correct and accurate.
11.7. The data for the Client's payment cards will not be available for Brand OK'zion, nor will they be stored by Brand OK'zion, but only by the issuer of the respective payment card or by another entity authorized to provide services for storage of identification data on the card. .
11.8. In case there is more than one address stored in the Client's account, the delivery will be sent to the one indicated as the main one.
12.1. The Seller undertakes to deliver the ordered and purchased Goods alone or through a courier company to an address specified by the Buyer, to which address should be easily accessible by truck, or in the office of the courier company, depending on the choice of the Customer. In the case of door-to-door delivery, the Buyer must indicate the floor to which the products are to be delivered in the address field in the electronic form of designated for this purpose. Otherwise, delivery will be made to the building specified as the delivery address if there is access to the building by truck.
12.2. The Seller will ensure the appropriate packaging of the Goods and the sending of the accompanying documents. If by any chance the shipment does not contain the necessary document for the ordered product, then please contact us HERE and we will do our best to provide it to you as soon as possible.
Brand OK'zion will deliver the Goods and provide the Services only on the territory of Bulgaria.
The terms of delivery for the products offered by Brand OK'zion can be found on the info page of "Delivery".
The delivery price, if any, will be visible after the desired Product (s) are placed in the cart.
13.1. The Seller offers all Goods on with a guarantee of conformity
the goods with the Contract in accordance with the current legislation. Exceptions are certain categories of goods, which due to their nature cannot be guaranteed.
13.2. The Buyer is obliged to regularly update the data in his Account and review them before each order, as the Seller will use them when filling in and issuing the warranty certificate.
13.3. The conditions for use, handling and transportation of one unpacked product are the same as for the packaged products from the manufacturer and enjoy the same advantages unless otherwise stated on the page of the Goods.
13.4. The repair / repair of Goods outside the warranty period or within this period, but provided that the Seller's obligation to bring the goods in accordance with the Sale Agreement has lapsed on any grounds, is subject to payment by the Buyer and is carried out within a period agreed between the parties.
14.1. The ownership of the Goods will be transferred by the Seller with their delivery to the Buyer, after the payment has been made by him. The delivery of the Goods will be certified by the signature of the Buyer on the transport document provided by the courier.
15.1. The writing of Reviews, Comments, Questions and Answers can be done by the Client. The information written can be both positive and negative and must relate to the characteristics and use of a Product or Service.
15.2. At the time of registration of a Review / Comment / Question / Answer on, Customers grant Brand OK'zion a non-exclusive, licensed, non-refundable, unrestricted license and the right of Brand OK'zion to use, reproduce, modify , adapts, publishes, translates, distributes and displays this content.
15.3. Each Client, at the time of publication of the Review / Comment / Question / Answer in the above sections, undertakes to comply with the following rules:
• refer only to the characteristics and / or use of a particular product or service, avoiding information related to aspects that may change (eg price or promotional offers);
• to use only Bulgarian language and to write in Cyrillic.
• use an appropriate statement that does not contain offensive expressions or that may affect the rights of a third party;
• to make sure that the information entered by him is realistic, correct, non-misleading and in accordance with applicable laws, including the rights of others - e.g. copyright, intellectual property rights, licensing rights or other property rights, advertising rights or privacy rights.
• use this service only to communicate or receive additional details about a particular product or service from without making references to other companies that promote the sale and purchase of goods and / or services;
• not provide or request, in any way or form, personal data (contact details, delivery or residence address, telephone numbers, email addresses, first and / or last names, etc.) or other information that may led to the disclosure of this personal data;
• not to publish information and / or details about URLs (links) from other sites that develop the same or similar commercial activity as Brand OK'zion;
• not to enter Reviews / Comments / Questions / Answers that contain materials of an advertising nature;
• not to use the Review / Comments / Questions / Answers as a means of communication with the Seller, for this purpose the Seller's contact details published on the Platform will be used.
15.6. When a Customer reports that a Review / Comment / Question or Answer has inadequate content, this content is carefully reviewed by Brand OK'zion so that the latter can determine whether it violates the terms of use of Published texts, photos or videos are removed from the Platform only after verification by Brand OK'zion.
15.7. In the event that Brand OK'zion finds a repeated violation of these Terms of Use, it reserves the right to limit the Client's ability to publish Reviews / Comments / Questions and Answers.
15.8. Regarding complaints and grievances related to the purchased Goods and / or Service, the Customers have at their disposal the complaint form here. Each Client can also make a complaint by filling in the standard form to facilitate the exercise of the right of withdrawal under the Consumer Protection Act and send it by e-mail. You can copy the form here:
Until ................................................. .......
/ name of the trader /
.................................................. ...........
/ address, UIC /
I hereby inform you that I am withdrawing from the contract concluded by me for the purchase of the following goods / services:
........................ /Description of the product/
The goods were ordered on ............................
The goods were received on ............................ / indicate the date of receipt by the consumer /
.................................................. .................................................. ............................. / username /
gr./s .............................................. .................................................. ....................... / user address /
....................... ........................... ......
/ Date / / user's signature /
16.1 The Seller shall not be liable for any damages suffered by the Customer, incurred as a result of force majeure or those that are beyond the control of the Seller.
Please review the privacy policy that is part of this Document and can be viewed HERE.
Please review the cookie policy, which is part of this Document and can be viewed HERE.
19.1. Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to force majeure. Force majeure is an unforeseeable event, beyond the control of the parties, which cannot be avoided.
19.2. If it does not stop within 14 (fourteen) days from the date of the respective event, each party has the right to notify the other party that it terminates the Contract without paying the other compensation for any possible damages.
The Bulgarian legislation is applicable to this contract. By accepting these general terms and conditions, the Client understands and agrees that Brand OK'zion may transfer all its rights and obligations arising on the basis of the Document to another company or third party that is part of the company group of SEIL Ltd. Any disputes arising between Brand OK'zion and Clients will be resolved by mutual agreement or, if this is not possible, the disputes will be resolved before the competent Bulgarian courts.