Conditions for return

You can make the return within 7 working days of receiving the shipment
 
(Return time is shorter due to the status of the products!)
 
  • Send an email to: info@brand-ok.com with the text "RETURN ORDER" and order number. We will contact you.
  • Payment method: If the order you want to return is paid by credit or debit card, the amount will be refunded to the account associated with your card. If the payment is made by another method, the amount can be refunded by the same method.
  • You will receive information when the return arrives with us.
  • Once we have checked the status of the returned products, we will inform you if all the conditions for return are met.
  • We will notify you when the payment is made.